| Title | The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic |
|---|---|
| Authors | Kim J.J. , Han H. , ARIZA MONTES, JOSÉ ANTONIO |
| External publication | No |
| Means | J. Retail. Consum. Serv. |
| Scope | Article |
| Nature | Científica |
| JCR Quartile | 1 |
| SJR Quartile | 1 |
| JCR Impact | 10.972 |
| SJR Impact | 2.261 |
| Web | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85108067985&doi=10.1016%2fj.jretconser.2021.102634&partnerID=40&md5=085e7d5d639f6dc38acb01d3f265b5c2 |
| Publication date | 01/01/2021 |
| ISI | 000684621800002 |
| Scopus Id | 2-s2.0-85108067985 |
| DOI | 10.1016/j.jretconser.2021.102634 |
| Abstract | This research sought to investigate the relationships between hotel attributes, well-being perceptions, attitudes, and brand loyalty in the hotel context considering the COVID-19 pandemic. The results of the study\'s data analyses revealed how tangible and intangible hotel attributes improved individuals\' well-being perceptions before and during the COVID-19, as well as how these perceptions in turn influenced cognitive attitudes, affective attitudes, and brand loyalty during these periods. Furthermore, the moderating role of COVID-19 was identified in the link between well-being perceptions and cognitive attitudes and in the association between cognitive attitudes and affective attitudes. In light of these findings, a discussion and insightful implications for both theory and practice were provided. Finally, the limitations of the study and future research directions were addressed. © 2021 Elsevier Ltd |
| Keywords | Affective attitude; Brand loyalty; Cognitive attitude; COVID-19; Hotel attribute; Well-being perception |
| Universidad Loyola members |